For making a new flight inquiry, making modifications to an already booked flight, or requiring any other specific assistance, you have multiple options to connect with an Icelandair representative.

Find out the various ways to connect with Icelandair, what are the steps involved in the same, the timings to contact an agent, & other important info.

How Do I Contact Icelandair Customer Service?

You can connect with Icelandair Customer Service in multiple ways. Online, you have two options: Either by live chat route or by filling out the request form. The third option is a direct phone call with a customer representative. More details, along with the necessary steps wherever required, are stated below:

Connect via Icelandair Live Chat at the Official Website

The airline has the option for the passengers to connect with an Icelandair agent via the live chat option available on the website. You can get in touch to avail additional services, follow up on your flight booking, increase baggage allowances, & much more.

Steps to Connect with Icelandair Live Chat:

1. Visit the Icelandair official website. 

2. At the bottom right corner, you get a blue chat icon. Click on that. 

3. Next, you will have a dialogue box by the airline chat assistance “Saga.” 

4. Following this, you can ask for details about your query and get the appropriate response from the airline side. If you would like to connect with a live person, please request the same.

Timings to Connect Icelandair Agents on Live Chat

Chat assistance is available 24/7. However, if you would like to connect with a live executive from the airline’s side, the timings are between 7:00 AM & 9:00 PM GMT.

Speak to Customer Service via Icelandair Phone Number

This is the swiftest way to get in touch with the Customer Service regarding new flight booking, group flight, or for luxury book Iceland air Business Class, or for any issue or claim.

1. Dial Icelandair helpdesk number (00) 1-800-223-5500 (United States & Canada). 

2. On the IVR, pick the right option to connect with a live airline executive. 

3. When connected over a call, you can now state your query in detail.

Timings to Speak to Icelandair Customer Service on Phone Call

To reach Icelandair via phone call, the airline agents are available from 3:00 AM to 9:00 PM ET (Eastern Time) from Monday to Sunday.

Fill Out the Icelandair Request Form to Make a Flight Booking

Another way to connect with Icelandair is by filling out the request form so that the airline representative can get back to you.

1. First, head to the Icelandair official website. 

2. Under the “Support” tab, find the Contact Us / Claims option. Click on that.  

3. On the next page, you will have the Support Request Form. Fill it with the necessary details. Then Submit. 

4. Further, you will get a revert in your mail that the airline has received the request, and you will subsequently receive assistance on the same.

Note: Once the query has been issued, you need to fill out another form if there is a delay in resolving your issue. You can just respond to the original email you received. If you have previously contacted us and your query has not been solved yet, please reply directly to the original email you received regarding your case rather than filling out the form again. 

How to Contact Icelandair for Lost Baggage?

This is one of the most expected queries, and there is a simple way to sort it out. You just have to fill out the “Baggage Claim Form” from the official site & you will get an appropriate response from the airline side to address your query. Note down the steps as follows:

1. Visit the Icelandair Official website. 

2. Under the Support option, click on the Contact Us / Claims. 

3. On the next page, you will find the Lost Baggage option. You can click on that to go to a contact form. 

4. Next, fill out the baggage claim form with the specific details of your query. Also, attach the documents associated with the same. 

5. Further, you will get a revert regarding your baggage claim in your mail & get the required assistance on the same.

Besides the above, from the Contact Us option on the website, you can request a refund, make a group booking, make a claim for flight disruption, etc. So you can make the request based on the nature of your query. 

Conclusion

You are now aware of all the ways to connect with Icelandair customer service to get assistance regarding your query. You basically have three options: via phone call, live chat, or by filling out the request form. You can choose whichever you are most comfortable with based on the nature of the query.